Why Choose Us
What is your greatest challenge?
“Our current IT provider recently has been delivering horrible service. It is difficult to get in touch with them, long wait times in between responses, and we end up having to chase them down to fix our IT problems!”
Customer service needs to be a priority. All too often, shortfalls arise when a help desk is understaffed, overbooked, or poor processes/protocols are in place to remedy common IT problems. We have used our years of experience to create protocols for our valued technicians to help resolve your IT issue swiftly and get you back on track.
“When I call in, I get an auto-attendant and when I finally get in touch with a technician, they don’t seem to know the answers to any of our questions or understand our IT environment.”
We have been successful with our clients because we know, understand, and can appreciate their frustration. We also have detailed documentation about each client’s unique IT environment so all of our technicians can quickly offer realistic solutions.
“I keep having the same issue with my computer and the office printer. After each phone call, they fix my issue but it's only a matter of time before I have to call back because – yes – it’s happening again!”
We log each issue reported by each member of your team. These logs are reviewed regularly to determine if an underlying problem is occurring that is causing repeat issues or a slew of problems. Often, these IT reviews result in a proactive phone call or email that resolves the underlying cause – preventing future support requests so you can focus on your goals and trust your IT equipment will function optimally.
Our Services
How can we help your business?
Build It
Manage It
Improve It
Secure It
Build It
We build IT solutions designed to meet your specific business goals and budget. Let us provide you with stable, reliable and secure IT solutions to energize your business.
IT Builds
MANAGE IT
Our comprehensive IT Management solution provides an entire suite of services and support to ensure your business’ systems are running efficiently and securely.
Proactive Monitoring
IMPROVE IT
Our IT strategy and guidance services help to continually improve your IT so you can get the most out of your IT spend.
Our Knowledge Base
SECURE IT
Our suite of network security tools helps protect all of that data you have spent so many years and man hours creating. Security is not “Set it and forget it.” How secure is your network?
Comprehensive Security
Our Team
is now Your Team
East Coast Network Services helps small- and medium-sized companies grow through innovative yet affordable IT solutions that support their business processes and goals. Our high-quality service and proactive approach has allowed us to deliver consistent results to clients throughout Eastern Pennsylvania and Maryland.
Contact Our TeamIndustries we service
We hold a strong presence in these key sectors
ACCOUNTING
& FINANCE
LAW ENFORCEMENT
LEGAL
INSURANCE
CONSTRUCTION